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Purchase, Refund & Rescheduling Policy

We’re excited that you’re considering a class, workshop, webinar, retreat, digital product, membership, or other experience offered by The ContractHer LLC. Please review the following policies carefully before completing your purchase or registration.

These policies apply to purchases made directly through The ContractHer LLC unless a specific product, event, or service states otherwise at the time of purchase.

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Refund Policy

All deposits, registration fees, installment payments, and payments made toward The ContractHer LLC products, programs, events, and services are non-refundable unless otherwise expressly stated in writing.

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This includes, but is not limited to:

  • In-person classes and workshops

  • Live and virtual webinars

  • Retreats and special events

  • Online courses and memberships

  • Digital downloads, guides, templates, resources, and educational materials

  • Bundled packages that include multiple products, services, or benefits​

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We understand that unexpected circumstances can arise and will make reasonable efforts to accommodate participants whenever possible. However, our programs and events require advance planning, staffing, materials, facility commitments, technology, accommodations, and other expenses based on confirmed registrations.

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For this reason, refunds will not be issued because a purchaser is unable to attend, changes their mind, experiences a scheduling conflict, or does not use or access the purchased product or service.

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For digital products, online resources, memberships, recordings, or other content made available immediately or shortly after purchase, the purchase is considered fulfilled once access has been provided or the materials have been delivered.

When a purchase includes both a future event and immediately delivered digital products or resources, access to those materials is considered part of the purchased package and is provided independently of whether the purchaser ultimately attends the future event.

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Rescheduling & Enrollment Transfers

For eligible in-person classes and workshops, participants may request to transfer their enrollment to a future available date.

Unless otherwise stated for the specific program:

  • The new class should occur within ninety (90) days of the originally scheduled class whenever availability permits.

  • If all applicable classes within that timeframe are sold out or unavailable, The ContractHer LLC will work in good faith to identify another available date.

  • Only one reschedule is permitted per enrollment.

  • Reschedule requests must be submitted at least seven (7) days before the scheduled start date.

Approval of any reschedule is subject to availability and the requirements of the specific program.

Payments and registrations may not be transferred to another person without prior written approval from The ContractHer LLC.

Retreats, Special Events & Limited-Capacity Experiences

Retreats, destination experiences, special events, and other limited-capacity programs may have separate rescheduling, cancellation, payment, and transfer requirements due to lodging, meals, venue commitments, travel arrangements, third-party vendors, and other advance expenses.

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Any additional terms provided on the registration or checkout page for a specific retreat or event will apply in addition to this policy.

 

Unless otherwise expressly stated, retreat deposits and payments are non-refundable.

Webinars & Virtual Events

Registration for live webinars, virtual workshops, and other online events is non-refundable.

If the purchase includes digital resources, downloads, login credentials, webinar access links, recordings, or other materials, those items may be provided immediately after purchase and are considered part of the purchased package.

Failure to attend a live webinar or virtual event does not entitle the purchaser to a refund.

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If a replay or recording is offered, access will be provided according to the terms stated for that particular event. The availability of a recording is not guaranteed unless specifically included in the purchase.

 

Digital Products, Online Content & Memberships

Because digital products and online resources can be accessed or delivered immediately, all sales of digital products are final once access has been granted or the product has been delivered.

This includes downloads, guides, templates, educational resources, recordings, online courses, membership content, and other electronically delivered materials.

 

Failure to download, open, view, use, or complete digital content does not constitute grounds for a refund.

Membership subscriptions, when applicable, remain subject to the cancellation and renewal terms disclosed at the time of enrollment. Cancellation of a recurring membership prevents future renewal charges but does not result in a refund of amounts already paid unless otherwise stated.

Payment Plans

When a payment plan is offered, the payment plan is a convenience that allows the total purchase price to be paid over time. It does not convert the purchase into a month-to-month enrollment or permit cancellation of the remaining balance simply because the participant decides not to attend or complete the program.

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Once a participant enrolls, they remain responsible for completing the agreed payment schedule unless otherwise approved in writing by The ContractHer LLC.

 

Failure to complete required payments by the applicable deadline may result in cancellation or forfeiture of the participant’s reservation, enrollment, or access.

No-Show Policy

Participants who do not attend their scheduled class, workshop, retreat, webinar, event, or other live program and who have not received an approved reschedule or transfer will forfeit their registration.

No-shows are not eligible for a refund, credit, or transfer.

Cancellation or Rescheduling by The ContractHer LLC

In the rare event that The ContractHer LLC must cancel or reschedule a live class, workshop, webinar, retreat, or other event due to instructor illness, facility issues, severe weather, emergencies, insufficient enrollment, circumstances involving third-party venues or vendors, or other unforeseen or extenuating circumstances, we will make reasonable efforts to provide an alternative date or comparable solution.

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If The ContractHer LLC permanently cancels an eligible live event and is unable to provide a reasonable alternative, participants may receive a refund of the amount paid for the canceled portion of the service.

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Any digital products, resources, memberships, downloads, or other benefits that have already been delivered or accessed may be excluded from the refundable amount when they were separately included as part of the purchase.

The ContractHer LLC is not responsible for personal travel expenses, transportation, airfare, lodging booked independently by the participant, lost wages, childcare expenses, or other incidental costs resulting from a participant’s attendance, inability to attend, or a change in an event schedule.

Chargebacks & Payment Disputes

Purchasers are encouraged to contact The ContractHer LLC directly regarding any billing or service concern before initiating a payment dispute or chargeback.

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By completing a purchase, the purchaser acknowledges the applicable product description, pricing, refund terms, and policies presented at the time of purchase.

 

Initiating a chargeback does not automatically cancel an enrollment, payment obligation, or agreement with The ContractHer LLC.

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Customer Service Contact Information

Questions regarding a purchase, registration, payment, or rescheduling request may be directed to:

Email: info@thecontracther.com
Phone: +1 (888) 445-4437
Hours: Monday–Friday, 9:30 AM–5:00 PM Eastern Time

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